Shipping and Returns

Please note: Your order was processed by our merchant ClickBank. It will be ClickBank that shows up on your credit card or billing statement! If you are not the cardholder, inform them of this! If you purchased any upgrades, they will show up as separate transactions. If you need product support, email us at contact@altaiscience.com. If you want order support, you can contact ClickBank's Customer Support team at 1-800-390-6035 from the US or +1-208-345-4245 from other countries.

Shipping

We offer shipping to most countries around the world. We will aim to ship out your order same day. Otherwise it will be shipped out next day. We ship orders out 7 days a week, excluding all recognized days of US holidays and postal holidays.

You will receive a shipping notification along with your tracking link to locate and track the status of your order in transit when your item has shipped. Any questions regarding your tracking or shipment please contact us using the information below.

Average Shipping Times*:

US/Canada 5-7 business days.
International: 10-16 business days.

Returns of Physical Items

A) In order to obtain a full refund for an order you must return all bottles of the order you wish to be refunded, be they empty, full or partially full back to our fulfillment center at the address listed below, within one hundred and eighty (180) days since the order date. If the entirety of the order is not received and processed by our fulfilment center within 180 days since the order date, we will not issue your refund. In this event any goods received will not be returned to you.

B) Along with your returned order you must clearly include details regarding your order, including (1) Your ClickBank Order ID (found in your order receipt), (2) Your Full Name, (3) Your Full Address where the shipment was receieved, (4) Your Email Address and (5) your Phone Number so that a member of our fulfillment center staff can clearly read and process your return. Contact our support team at contact@altaiscience.com if you need help retrieving this information.

Failure to fully meet both refund requirements A) and B) above will result in our inability to refund you. The customer must pay for the shipping to return the products to us. Once our fulfillment center has received your order and processed the information, you will be issued a refund. Your refund will be credited back to your bank account and may take up to 5-10 business days to show in your statement, depending on the speed of the processing bank.

Physical Returns Address

Altai Balance
1301 Ridgeview Drive
McHenry, IL 60050

Please note due to the costs involved in shipping orders for international delivery we currently do not refund shipping fees for orders that are delivered outside of the US. We will continue to refund the cost of the bottles you have ordered as per our policy above. For international orders you may be liable to pay customs charges and these would be non-refundable. If you have any questions contact our support team contact@altaiscience.com. If you want order support, you can contact ClickBank's Customer Support team at 1-800-390-6035 from the US or +1-208-345-4245 from other countries. By ordering through our website you are bound to the Terms and Conditions.

*Shipping times may vary due to the current COVID-19 outbreak.